Customer Support Specialist (Project-Based)

Lean Solutions Group · 📍 Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, Badung · Diposting 2026-10-03

FULL_TIME⭐ TERVERIFIKASI

Rp 5,000,000 - Rp 8,000,000 per bulan

Are you a detail-oriented, tech-savvy professional with a passion for delivering exceptional customer service? Lean Solutions Group is seeking a Customer Support Specialist to join our dynamic team on a project-based contract in beautiful Bali. This role offers the chance to work with cutting-edge technology and provide top-notch support to our clients in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung. You'll be part of a team that values innovation and customer satisfaction, with the opportunity to grow and develop your skills in a supportive environment.

As a Customer Support Specialist at Lean Solutions Group, you'll be the first point of contact for our clients, ensuring their needs are met with efficiency and professionalism. You'll handle a variety of support requests, from technical issues to general inquiries, using our suite of tools including Zendesk, Slack, and Google Workspace. This role is perfect for someone who thrives in a fast-paced environment and is eager to make a difference.

Join us and be part of a company that is committed to excellence and client satisfaction. With a salary range of Rp 5,000,000 - Rp 8,000,000 per month, this is an exciting opportunity to work in one of the world's most beautiful locations while making a meaningful impact.

📋 Tanggung Jawab Pekerjaan

Provide exceptional customer support through various channels including email, chat, and phone.
Handle and resolve customer inquiries and issues efficiently and professionally.
Use CRM and helpdesk tools like Zendesk and Slack to manage customer interactions.
Collaborate with the product and engineering teams to ensure customer issues are addressed promptly.
Document customer interactions and support processes for continuous improvement.
Monitor and analyze customer feedback to identify trends and areas for improvement.
Assist in the development and implementation of new customer support processes and tools.
Participate in team meetings and contribute to the overall success of the customer support function.

🎓 Kualifikasi & Syarat

Bachelor's degree in Business, Computer Science, or a related field.
Minimum 2 years of experience in customer support or a related role.
Proficient in using CRM and helpdesk tools such as Zendesk and Slack.
Excellent written and verbal communication skills in English and Bahasa Indonesia.
Strong problem-solving and analytical skills.
Ability to work well under pressure and meet tight deadlines.
Customer-centric mindset and a passion for delivering exceptional service.
Familiarity with Google Workspace and other productivity tools is a plus.